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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Emily Ramirez

February 18, 2026

5  out of  5
rating by Emily Ramirez
"Jazmine is super helpful, and sweet!"
We responded:
"Hi Emily, thank you so much for your wonderful feedback! We’re thrilled to hear that Jazmine was helpful and made your experience a positive one.

We appreciate your trust in us and look forward to continuing to assist you."
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Andrea Lawrence

January 11, 2026

5  out of  5
rating by Andrea Lawrence
"Jasmin is the greatest!"
We responded:
"Hi Andrea, thank you for leaving a 5-star review for Jazmin! We truly appreciate it. Please let us know how we can assist you as we work together to protect what matters most to you.

Best regards,
Ed Franco
President.


"
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Georgia Francis

December 3, 2025

5  out of  5
rating by Georgia Francis
"Been with Ed & his company over 24 years, they have always been perfect in every way. I'm very grateful for tgeir service."
We responded:
"Ms. Francis, Thank you so much for your wonderful review and for being such a loyal customer for over 24 years! We truly appreciate the time and effort you took to share your experience. It means a lot to us to know that our service has consistently met your expectations. Your kind words inspire us to continue providing the best care possible. We're grateful to have you as part of our community! Ed Franco, President"
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Denise Anderson

September 26, 2025

5  out of  5
rating by Denise Anderson
"I've enjoyed working with this office for many years!
Excellent customer service!
Jazmine consistently goes out of her way to make sure I have the best insurance option out there.
I'm switching all my insurance needs to this office"
We responded:
"Hi Ms. Anderson, Thank you so much for your kind words and continued trust in our office! We're thrilled to hear that Jazmine has provided you with excellent service and helped you find the best insurance options. We look forward to assisting you with all your insurance needs in the future! Have a great weekend!! Ed Franco, President "
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Cesar García

August 29, 2025

5  out of  5
rating by Cesar García
"Muchas gracias a Lucy orcy por la ayuda que me brindó por el tiempo extra que me brindó, fue de mucha ayuda y con un gran servicio al cliente"
We responded:
"English: Thank you very much, Cesar García, for your kind words! We are delighted to hear that Lucy Orcy provided you with excellent service and extra time to assist you. Your satisfaction is our priority, and we appreciate your positive feedback! Ed Franco, President

Spanish: ¡Muchas gracias, Cesar García, por tus amables palabras! Nos alegra mucho saber que Lucy Orcy te brindó un excelente servicio y dedicó tiempo extra para ayudarte. ¡Tu satisfacción es nuestra prioridad y agradecemos mucho tu comentario positivo! El Presidente :) Ed Franco"
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claribeth felix

August 27, 2025

5  out of  5
rating by claribeth felix
"I’ve been with State Farm for over 10 years and I can honestly say that working with Charles Carrasco has been an absolute blessing. From day one, he has gone above and beyond to make sure my family and I are well taken care of.

Charles, is always professional, responsive, and genuinely cares about making sure I understand my coverage and feel confident with my policies. Whether it’s answering a quick question, helping with a claim, or adding additional vehicles he always finds the best options to fit my needs, he has consistently provided top-notch service. After more than a decade, I can wholeheartedly recommend Charles and the entire State Farm team to anyone looking for excellent service and peace of mind."
We responded:
"Hi Claribeth, wow... thank you for taking the time to write your amazing 5 star review. Thank you so much for your wonderful feedback! We’re thrilled to hear that Charles has consistently provided you and your family with exceptional service over the years. It’s our goal to make sure you feel confident and well cared for every step of the way. We truly appreciate your loyalty and recommendation, and we look forward to continuing to support you in the future! Ed Franco, President"
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Bardo Meza

August 21, 2025

5  out of  5
rating by Bardo Meza
"Shout out to Patricia Vidal for providing Estallar customer service, she went above and beyond and made sure I understood the policy from head to toes.

Car insurance is not just a legal requirement in most places — it’s a critical part of responsible vehicle ownership. It provides financial protection against accidents, theft, weather damage, and liability for injury or property damage. While the core value of car insurance is undeniable, the customer experience I received from Patricia Vidal has been 10 out of 10. I will continue to be a State Farm insurance loyal customer thanks to her."
We responded:
"Mr. Meza, Thank you so much for your wonderful review! We're thrilled to hear that Patricia Vidal provided you with exceptional service and took the time to ensure you fully understood your policy. At Ed Franco Insurance Inc, we strive to make the insurance experience clear and supportive, and it's great to know Patricia went above and beyond to deliver that. We truly appreciate your loyalty to State Farm and look forward to continuing to serve you for all your insurance needs! Big Thanks!! Ed Franco, President"
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carmen buelna

August 20, 2025

5  out of  5
rating by carmen buelna
"Excellent customer service"
We responded:
"Ms. Buelna, We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks.!! Ed Franco, President"
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Alan Amador

August 8, 2025

5  out of  5
rating by Alan Amador
"Shout out to Patricia Vidal for helping me with my insurance. She’s super profesional and polite I really recommend her go and get you insurance with her."
We responded:
"Hi Mr. Amador, Thank you so much for your kind words and recommendation! We're thrilled to hear that Patricia Vidal provided you with professional and polite service. We'll be sure to pass along your shout out to her. If you ever need assistance in the future, we're here to help! Big Thanks, Ed Franco, President"
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VMA COMPANY

August 6, 2025

5  out of  5
rating by VMA COMPANY
"Shoutout to Patricia Vidal , she was super helpful ! She gave me the best Insurance Rate and life insurance , she was very patient, friendly, professional and super quick. Thank you Patricia, you're awesome !!"
We responded:
"HI VMA Company, Thank you so much for the wonderful shoutout! Patricia Vidal truly sounds amazing—patient, friendly, professional, and efficient. It’s great to hear she was able to help you find the best insurance rate and life insurance. We’ll be sure to pass along your kind words to Patricia. She’s awesome indeed! If you need any more assistance, feel free to reach out. Have a great day!!! Ed Franco, President"
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Sheick Xavier

August 5, 2025

5  out of  5
rating by Sheick Xavier
"He tenido el pacer de trabajar con patricia vidal como mi agente de seguros por los ultimos 10 anos, no he podido estar mas satisfecho con la experiencia desde el comienzo, patricia a sido profecional paciente y tiene conocimiento de su trabajo pero lo que mas sobresale es su dedicacion genuina y me hace sentir seguro de las desiciones que tengo que tomar. Realmente recomiendo a patricia vidal, es alguien en quien se puede confiar y ella realmente va mas alla por sus clientes..."
We responded:
"HI Sheick Xavier,
English:
Thank you so much for sharing your wonderful experience with Patricia. It’s inspiring for others to hear about her professionalism, patience, and genuine dedication over the past 10 years. We know and understand that having an agent you can truly trust makes all the difference. We’re glad Patricia has been such a reliable and supportive partner for you. Your recommendation means a lot to her and our office.
Thank you.
Ed Franco, President.

Spanish:
¡Muchas gracias por compartir tu maravillosa experiencia con Patricia Vidal! Es inspirador para otros escuchar sobre su profesionalismo, paciencia y dedicación genuina durante estos 10 años. Sabemos y entendemos que tener un agente en quien realmente puedas confiar marca toda la diferencia. Nos alegra que Patricia haya sido una compañera tan confiable y apoyadora para ti. Tu recomendación significa mucho para ella y para nuestra oficina.
Gracias.
Ed Franco, Presidente.
"
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Michael Hernandez

August 4, 2025

5  out of  5
rating by Michael Hernandez
"I just bought a new to me car with a trade-in at the dealership. Shortly after I reached out to State Farm to remove the insurance on the car I traded in and start coverage for my new one. I was helped by Jazmine B and she was wonderful. She had an answer to all my questions and did everything behind the scenes after I provided her with just a few pieces of information. No more than an hour later she had sent me an email with my new insurance cards."
We responded:
"Hi Mr. Hernandez, We appreciate your review! We are delighted to know you had a great experience with our State Farm office and in particular Jazmine. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Ed Franco, President"
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chris

July 9, 2025

5  out of  5
rating by chris
"I have been insured with them for over 10 years. Always very helpful. Adding vehicles, updating coverage, answering basic questions anything you can think of. They always respond promptly."
We responded:
"Chris, Thank you so much for your kind words and for being a loyal customer for over 10 years. I apologize for the delay in responding to you this time. We truly appreciate your patience and are glad to hear that our team has been consistently helpful with your insurance needs. If there’s anything else we can assist you with, please don’t hesitate to reach out. Ed Franco, President "
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Loom and Loops Tv

July 1, 2025

5  out of  5
rating by Loom and Loops Tv
"Quiero hacer este review para agradecer a Jasmin por su ayuda es muy profecional y conocedora de su trabajo sibpudiera darle mas estrellas se las daria recomendada al 100% muy paciente le aclara sus dudas exelente trabajo."
We responded:
"Loom and Loops Tv ¡Muchas gracias por sus amables palabras! Nos alegra mucho saber que tuvo una experiencia tan positiva con Jazmine.
Ella realmente está comprometida a brindar un excelente servicio y a asegurarse de que todos nuestros clientes se sientan apoyados e informados. Su recomendación significa mucho para nosotros. ¡Gracias por confiar en nuestro equipo! Ed Franco, Presidente
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with Jazmine. She is truly dedicated to providing excellent service and making sure all our clients feel supported and informed. Your recommendation means a lot to us. Thank you for trusting our team!
Ed Franco, President"
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Cesar Ochoa

March 4, 2025

5  out of  5
rating by Cesar Ochoa
"Excelent service, good prices, nothing bad to say about them"
We responded:
"Mr. Ochoa, Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service and found our prices satisfactory. We look forward to serving you again in the future! Ed Franco, President. "
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Denise Magallanes

February 7, 2025

5  out of  5
rating by Denise Magallanes
"They're always available to answer questions and explain policy in detail."
We responded:
"Hi Ms. Magallanes, Thank you so much for your 5-star review! We're thrilled to hear that you've had a positive experience with our team. It's our priority to be available to answer your questions and explain our policies in detail. Your satisfaction is very important to us, and we appreciate your kind words. If you need any further assistance, please don't hesitate to reach out! Ed Franco, President"
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Rene Echegaray

November 16, 2024

5  out of  5
rating by Rene Echegaray
"Service from Patricia Vidal is above and beyond. I would give 6 stars if I could. Will stay with them 4 ever."
We responded:
"Mr. Echegaray, , Thank you so much for your wonderful feedback! We're thrilled to hear that Patricia Vidal provided you with exceptional service. We strive to go above and beyond for our customers, and it's great to know that Patricia exemplifies this commitment. Your support and loyalty mean the world to us. We look forward to continuing to serve you! Ed Franco, President"
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Kent Douglas

September 26, 2024

5  out of  5
rating by Kent Douglas
"The folks at Ed Franco are awesome, especially Lucy Orci. I called with a question about my policy, and Lucy did some research and found a way to reduce my premiums without reducing coverage. She also made some great suggestions about increasing my policy in certain areas that didn’t add much to my premiums. I highly recommend Ed Franco State Farm."
We responded:
"Hi Mr. Douglas, Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with our team, especially with Lucy Orci. It's fantastic that she could help you reduce your premiums while maintaining your coverage, and provide valuable suggestions to enhance your policy. Your recommendation means a lot to us, and we are grateful for your trust in Ed Franco State Farm. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you again! Ed Franco, President 619 434 3911 Ext. 0"
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Ramon Valdovinos

August 30, 2024

5  out of  5
rating by Ramon Valdovinos
"Really good"
We responded:
"Mr. Valdovinos, We appreciate the simplicity of your 5 Star review and how it lets others know about us. Thank you. Ed Franco, President "
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Imam Ali Lovers

July 9, 2024

5  out of  5
rating by Imam Ali Lovers
"Jasmine, she’s a greatest person!! She so friendly and nice.. Thank you so much for helping me 😊"
We responded:
"HI Imam Ali Lovers, We appreciate your 5-star review on Jazmine!! We are here to help protect what is most important to you as your journey continues. Have a great day!! Ed Franco, President"
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Crisel Moreno

June 17, 2024

5  out of  5
rating by Crisel Moreno
"“I’m happy about changing to State Farm’s insurance. The customer service received from Patricia is great. I highly recommend them.”"
We responded:
"Hi Mr. Moreno, thank you for taking the time to complete a review on Patty and our office: State Farm Insurance. We appreciate your business!! We are just a phone call or walk in away should you need any help. Have a great day!! Ed Franco, President"
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Lataha Garrett

June 4, 2024

5  out of  5
rating by Lataha Garrett
"Called for a quote amd I ended up getting some good insurence for my caliber. Thank u Jaz. 💓"
We responded:
"HI Ms. Garrett, Thank you for taking the time and provide a 5 Star review on Jazmine. We truly appreciate it. Welcome to team Franco! We are here to help as time goes on and things come up. Ed Franco, President. "
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Julissa Luquin

April 24, 2024

5  out of  5
rating by Julissa Luquin
"Jasmine is great always helping us find the best policy!"
We responded:
"Good evening Ms. Luquin!! Thank you for taking the time to write a review on Jazmine! We appreciate it and your business. As things come up, please let us know how we can help you. Ed Franco, President"
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martha Dadda

February 16, 2024

5  out of  5
rating by martha Dadda
"Tengo aproximadamente 20 anos de ser cliente de la agencia de Ed Franco. Todos sus agentes siempre han sido excelentes, Charles, mi primer agente y ahora Patricia Vidal, que por los ultimos anos ha sido mi agente. Patricia regresa las llamadas en menos de 24 anos, estas hablando por telefono con ella y en ese instante te envia la informacion por email, es extremanamente profesional. Gracias Paty, por siempre estar al pendiente."
We responded:
"Hi Ms. Dadda, Thank you for your 5-star review of our agency. We appreciate it. Especially thank you for your trust in us in protecting what is important to you and your family for the last 20 years. We are just a click, call or walk in decision to help you. Thanks, Ed Franco, President"
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Estefania Corona

February 6, 2024

5  out of  5
rating by Estefania Corona
"I called to get a quote, and although their options did not work for me, Jasmin was incredible in explaining in a very detailed manner what everything meant. It's rare to have such exceptional customer service."
We responded:
"HI Ms. Corona,

Thank you for the 5 Star review. Sometimes, timing in life just does not work. :) Please keep us in mind in the future as things are constantly changing in our industry and the timing may be right the next time. We appreciate the opportunity in earning your business. Thanks, Ed Franco, President. "